Shipping policy
Shipping Policy
Effective Date: July 22, 2026
At XExcavator.com, we are committed to providing fast, reliable, and secure shipping for every order. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully received.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- You will receive an order confirmation email immediately after your purchase.
Shipping Time
- Standard Delivery: 5–9 business days.
- Total estimated delivery time: 6–12 business days (processing + shipping).
Shipping Rates
We proudly offer FREE Standard Shipping on all orders within the continental United States.
Order Tracking
Once your order has been shipped, a tracking number will be sent to your email within 24 hours. You can use the tracking number to monitor your shipment's progress.
Delivery Information
- Deliveries are made Monday through Friday.
- A signature may be required for high-value orders.
- Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other unforeseen circumstances.
Incorrect Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order. XExcavator.com is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Shipping Restrictions
- We currently ship only within the United States.
- We do not ship to P.O. Boxes or APO/FPO military addresses.
Lost or Delayed Shipments
If your order is significantly delayed or appears to be lost in transit, please contact our customer support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
XExcavator.com
Address:
1554 Eielson St
Fairbanks, AK 99701
United States
Phone:
+1 907-765-8996
Email:
info@xexcavator.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)