FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 5–9 business days. Total estimated delivery time is 6–12 business days.
Do you offer free shipping?
Yes. We offer FREE shipping on all orders within the continental United States.
How can I track my order?
Once your order ships, you'll receive a tracking number via email within 24 hours.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I return my order?
Yes. We offer a 30-Day Return Policy. Products must be returned in their original condition and packaging.
Do your products include a warranty?
Yes. Every eligible product includes a 1-Year Limited Warranty covering manufacturing defects.
Can I cancel my order?
Orders may be cancelled within 24 hours of purchase. Once shipped, orders cannot be cancelled but may qualify for a return.
Do you ship internationally?
Currently, we ship only within the United States.
How can I contact customer support?
You can reach us by phone or email during business hours.
Contact Information
XExcavator.com
Address:
1554 Eielson St
Fairbanks, AK 99701
United States
Phone:
+1 907-765-8996
Email:
info@xexcavator.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)